Your admission and care at Mercy Medical Center – North Iowa is directed by your physician. All tests, therapies and nursing care are given only under the direction of your physician. The results of all tests will be provided to you by your physician. While hospitalized, your physician may request other physician specialists to be involved in your care. If you have any questions or concern, please bring these to the attention of your physician directly or through your nurse.
Your care is provided 24 hours a day by professional registered nurses (RNs) supported by licensed practice nurses (LPNs), nurse aids, patient care technicians and patient care assistants. You also may receive care from student nurses working under the direction of experienced professionals.
The tests, therapies and treatment procedures ordered by your physician will be provided for you by professional technologists, therapists and other health care professionals. You may see staff members from the laboratory, radiology, pharmacy, EEG lab, respiratory care, physical therapy, occupational therapy, speech pathology, clinical psychology or nutrition services, depending upon your individual needs.
Experienced social workers can assist you with a variety of questions and concerns. The medical social workers assist with services such as discharge planning, advance directives and counseling regarding concerns you may have related to your diagnosis, your family situation, home situation, financial and insurance concerns, as well as assisting with possible needs for further information as it relates to your health care. The social workers are located on both campuses. Ask your nurse to page a social worker if you need assistance. Staff social workers are on-call 24 hours a day, seven days a week.
Much of your treatment will be under the guidance and direction of a member of our team of hospitalists. These are physicians who will address your medical needs throughout your hospitalization since your personal physician cannot be available throughout the day. The hospitalist will work closely with and communicate with your personal physician. A hospitalist is available from 7:00 a.m. to 7:00 p.m., seven days a week.
The Mercy Medical Center volunteers are an important part of the health care team. The adult and teen volunteers offer services for patients, visitors and employees. This group raises money to support medical center programs and services. Volunteer services include the gift shop, glaucoma and blood pressure screening, escorting, information desks, waiting rooms (surgery and critical care), mail delivery, wheelchairs, clerical, tour guides and much more. In addition, volunteers provide support for educational programs and special projects.
If you would like to volunteer, call the Volunteer Services Department at 641-428-7753 or 641-428-5642.
The department of Spiritual Care extends its healing ministry and spiritual support to all patients, with or without church affiliation. On-call spiritual care is provided 24 hours a day, seven days a week for patients, families and visitors. To request a chaplain, dial “0” and ask the medical center operator to page the chaplain to your phone extension or ask your nurse for assistance.
Holy Communion is offered for Catholic patients. Patients of other religious traditions, who wish to take communion, should contact their own pastor or the medical center chaplain.
Chapels are available on both East Campus (first floor) and West Campus (upper level) and are open 24 hours a day for prayer and quiet reflection. Mass is celebrated on the East Campus and is televised on Channel 7 Monday through Friday at 11:15 a.m. and on Sunday at 9:30 a.m.