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Volunteer Opportunities

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"I really enjoy working at the Phoenix store because I have such awesome co-workers.  I also like looking at our merchandise and getting new ideas for my own decorating projects.  I look forward to my day 'at work,'" said Patty Markwardt.

Join Patty at the Phoenix and experience first-hand the enjoyment received by being a Mercy Ambassadors' volunteer.  For more information or to set up an interview contact: Candy Moore, Director of Volunteer Services, at 641-428-7753 or moorec@mercyhealth.com

 Mercy Medical Center-North Iowa is blessed to have dedicated, highly-motivated volunteers who unselfishly give of their time, expertise, and skills to support the mission of our healthcare center. Over 325 adult men and women, teens, and college students supplement hospital services by actively supporting Mercy colleagues in providing exceptional patient care.

March 2014 Volunteer Newsletter

How to Become a Mercy Volunteer

  • Complete application
  • Complete brief health assessment, HIPAA agreement, background checks
  • Health screens – TB skin test, flu shot is required (at no expense to volunteer)
  • Agree to a minimum of six months of service or a minimum of 100 hours per year (this requirement may be adjustable depending on situation or need)
  • Attend orientation and training
  • Participate in continuing education and training

Services with immediate need of volunteers (Select an Opportunity to Read the Description)

FRONT LOBBY ESCORT

Hours: 7:30 am – 11:00 am; 8 am – Noon; Noon – 4pm

            Monday through Friday

The front lobby escort volunteer provides a warm welcome and escorts patients, families, and guests to various locations within the hospital, Mason City Clinic and Forest Park Clinic. Patients and families have one less stressor to their visit knowing our escort volunteer will personally take them to their destination. The front lobby escort volunteer enjoys interacting with people and understands how important their role is in making a positive first impression! A special service of the front lobby volunteer is their “business card” which allows patients and guests to summon the help of the escort any time during their hospital visit!

Requirements:

  • Must be physically fit and able to withstand moderate to heavy periods of walking
  • Must be physically able to push people in wheelchairs
  • Must be willing to learn to use the electric wheelchair used in transporting people to Forest Park and for transporting larger patients safely throughout the hospital.
  • Must possess an adequate hearing ability with or without accommodation to effectively understand and communicate with others.
  • Must possess strong communication skills.
  • Must possess strong listening skills.
  • Must be willing to learn the layout of the hospital and clinics.
  • Must possess a warm, friendly smile and gregarious personality.
  • Must enjoy helping others and focus on providing exceptional customer service.

PATIENT REGISTRATION

Hours:  6 – 8 am; 8 am – noon; noon – 3:30 pm

              Monday through Friday

A patient arrives at the registration area with a certain level of concern and anxiety about their upcoming test, procedure or surgery. Fortunately, navigating the many hallways isn’t an added concern because the patient registration volunteer escorts the patient and their family to their destination. The patient registration volunteer understands how the patient if feeling and makes a concerted effort to put the patient at ease at the start of their hospital experience. A special service of the patient registration volunteer is their “business card” which allows patients and guests to summon the volunteer’s help any time during their hospital visit!

Requirements:

  • Must be physically fit and able to withstand moderate to heavy periods of walking
  • Must be physically able to push people in wheelchairs
  • Must be willing to learn to use the electric wheelchair used in transporting people to Forest Park and for transporting larger patients safely throughout the hospital.
  • Must possess an adequate hearing ability with or without accommodation to effectively understand and communicate with others.
  • Must possess strong communication skills
  • Must possess strong listening skills
  • Must be willing to learn the layout of the health center.
  • Must possess a warm, friendly smile and personality which helps to put people at ease and diminishes the stress that oftentimes comes with a visit to a health care facility.
  • Must enjoy helping others and focus on providing exceptional customer service.

Calling All Early Birds!

Coverage is needed for the 6-8am shift in Patient Registration. If you are an early riser, this is a wonderful opportunity to start your day in a positive way. The main responsibility of this shift is to escort patients to surgery waiting room, procedure recovery unit and a few other testing/procedure areas. Statistics show that helping others and exercise both release the body’s “feel good” endorphins. You would be helping yourself while helping others! For requirements, see Patient Registration service description.

GIFT SHOP

Hours:  9am – 12:30 pm; 12:30 pm – 4 pm Monday through Friday

             1 – 4 pm Weekends

Most people do not realize our gift shop provides emotional support to patients, families and guests. The warm, welcoming atmosphere helps reduce stress and provides a calming diversion from the long hours of waiting and anxiousness often associated with a visit to a healthcare center. Additionally, the shop provides a wonderful shopping experience by offering a wide variety of fresh flowers, live plants, magazines and cards as well as home décor, clothing, linens, candles, jewelry and more! Mercy Gift Shop is one of the top hospital gift shops in Iowa and within in a five state region! ‘

The gift shop volunteer performs general store clerking duties. But, most importantly, the shop volunteer provides a warm, sincere welcome and sincere desire to assist our guests with their shopping needs.

The shop offers a great volunteer opportunity for couples, and parent/teen, grandparent/grandchild, best friends’ teams!

Requirements:

  • Must be able to stand for moderate periods of time
  • Must be able to stoop, bend and reach at moderate levels
  • Must be adaptable to the ever-changing inventory and display of goods
  • Must possess a hearing level with or without accommodation to effectively understand and communicate with others.
  • Must enjoy meeting the public and possess strong communication skill
  • Must enjoy helping others and focus on providing exceptional customer service.

PHOENIX

Hours:   Wednesday 10am – 1:00 pm; 1pm to 4pm; 4pm – 7pm

               Thursday     10am – 1:30 pm; 1:30 pm to 5 pm

               Friday          10am – 1:30 pm; 1:30 pm to 5 pm

               1st Saturday of the month 10am to 2pm

Mercy Ambassadors’ are excited about the opening of the Phoenix --an up-scale repurposing store which offers quality, one-of-a-kind repurposed furniture and home décor items acquired through donation and consignment. A smaller offering of new items help to round out the unique shopping experience at Phoenix, which is located at Willowbrook Mall. Wanting to showcase the talent found within Mercy Medical Center-North Iowa, Phoenix features the art of Mercy colleagues and volunteers as part of their exclusive offerings.

Phoenix volunteers perform basic store clerking responsibilities as well as working with the special aspects of selling and recording consigned inventory. A computer-based cash register is utilized.

Requirements:

  • Must be able to stand for moderate to long periods of time.
  • Must be able to stoop, bend, reach and lift weight of 15 pounds
  • Must possess strong customer service and communication skills
  • Must be adaptable to the ever-changing inventory and display of goods
  • Must possess a hearing level with or without accommodation to effectively understand and communicate with others.
  • Must be able to cope with high periods of activity and remain considerate and accommodating to customers
  • Must enjoy helping others and focus on providing exceptional customer service.

HOME-BASED VOLUNTEER OPPORTUNITY

Embroidery Team volunteers embroider tea towels which Mercy Ambassadors sell as one of their fundraising efforts. All supplies are provided. Volunteers are asked to embroider a set of seven tea towels. This is an on-going project.

OTHER VOLUNTEER SERVICES

Birth Center Reception Support
Critical Care Waiting Room
Cancer Center Greeter
Embroidery Team
Forest Park Information Desk
West Campus Information Desk
Radiology Customer Service Support
Short Stay Evaluation Area
Emergency Department
Assistance with updating Volunteer Services Facebook
Same Day Surgery
Patient Discharge
Cafeteria Host

 For more information about Mercy Volunteer Services or to set up an interview please contact:

Candace Moore
Director of Volunteer Services
641.428.7753
800.433.3883
moorec@mercyhealth.com

The Benefits of Volunteering

Volunteering connects you to others

  • Helps you make new friends and contacts
  • Increases your social and relationship skills

Volunteering is good for your mind and body

  • Increases self-confidence
  • Helps combat depression
  • Helps you stay physically healthy

Volunteering can advance your career

  • Provides opportunity for career exploration and experience
  • Teaches you valuable job skills

Volunteering brings fun and fulfillment to your life

  • Provides the opportunity to try new interests
  • Provides the opportunity to expand your passions
  • Renews your creativity, motivation and vision for your personal and professional life

Active volunteers receive a 10% discount on gift shop and Phoenix purchases. Exclusions include: candy, food, magazines, fresh flowers, live plants, items already discounted. Twice a year, during the months of April and November, active volunteers receive a 20% discount on gift shop and Phoenix purchases. Exclusions sited above apply. Mercy Volunteers are invited to participate in hospital activities such as the annual hospital picnic, department open houses, educational presentations, etc.

Why Volunteer?

Because one person can make a great difference…….

Volunteering is good for the heart and soul!

"There is no better exercise for the heart, than reaching down and helping to lift someone up."

                                                                                                                  Bernard Meltzer


 

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 Mercy Medical Center-North Iowa | 1000 4th Street SW Mason City, IA 50401 | 641-428-7000

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