Mercy Medical Center North Iowa

Urgent Care Clinic

Mercy Urgent Care is located at
Willowbrook Mall, 1631 Fourth Street SW, Mason City

Mercy's Urgent Care Clinic is for people who have a sudden illness or injury and who need to see a doctor right away. Our providers are experts in diagnosis and treatment of medical problems needing immediate care. We offer the convenience and excellence of experts, when you need them.

People who can seek care at an Urgent Care Clinic are those with the following symptoms:

  • Sprains,
  • Strains,
  • Mild asthma attacks,
  • Minor infections,
  • Small cuts,
  • Sore throats,
  • Rashes,
  • Urinary tract infections,
  • Respiratory infections.

Patient visits are on a first-come, first serve basis with the exception of priority conditions predetermined by triage. Some conditions require immediate evaluation and those patients are given priority.

Urgent Care Hours are:

  • Monday – Friday: Noon – 8:00 p.m.
  • Saturday & Sunday: 9:00 a.m. – 5:00 p.m.
  • Holidays: 9:00 a.m. – 5:00 p.m.
    • Holidays include: New Years Day (January 1), Memorial Day, Independence Day (July 4); Labor Day; Thanksgiving; Christmas Eve (December 24); and Christmas Day (December 25).

Urgent Care Charges
Normal clinic charges will apply; co-payments are usually lower for urgent care visits compared to emergency room visits.

When should a person go to an Emergency Department instead?
There are times when an emergency department is the most appropriate place to receive care. Go to the nearest emergency department if you are experiencing a life-threatening medical emergency or call 911. Life-threatening emergencies may include:

  • Chest pain,
  • Uncontrollable bleeding,
  • Stroke-like symptoms (sudden weakness or trouble talking),
  • Severe abdominal or headache pain,
  • Choking,
  • Seizures,
  • Loss of consciousness, or
  • Injuries due to an accident or major trauma.

Where should a person go for routine or preventative care?
Routine medical care should be provided by your personal physician/provider. This includes being seen for:

  • Physical exams,
  • Routine immunizations,
  • Well-child visits,
  • Diabetes management,
  • High blood pressure,
  • Medication request,
  • Chronic disease/pain management.

Your personal doctor is the one who knows your medical and family history. If you currently do not have a family doctor, a family practice clinic is conveniently located right here or in 32 other communities throughout North Iowa. Our family practitioners and internal medicine physicians will gladly take care of you and your family’s ongoing health care needs.

- Urgent Care Clinic Prescription Policy -

Refills via phone
All prescriptions and authorizations for refills can only be reviewed or refilled during normal office hours with your Primary Care Provider.

Chronic pain medication refills
Chronic pain medications can only be refilled by your Primary Care Provider (PCP). If your PCP is unavailable, please schedule an appointment with another provider in their office.

Narcotic refills
Narcotics prescriptions can only be refilled by your Primary Care Provider.

Antibiotics refills
Antibiotics prescriptions can only be refilled by your Primary Care Provider. If your PCP is unavailable, you will need to be seen by a provider in Urgent Care or Family Practice.


 Willowbrook Map