Mercy Medical Center North Iowa

The Process

Mercy First Call Process

  1. Your call is answered
    • Mercy First Call Center is available 24 hours a day, seven days a week
    • Mercy First Call nurses are specially trained and have access to numerous physicians who specialize in a variety of medicine.
  2. Physician Conferences. For your convenience, a telephone conference can be set up in one of three ways:
    • Call back by the accepting physician
    • Conference call with the accepting physician (arranged by the Mercy First Call nurse)
    • Mercy First Call nurse communicates clinical information directly to the accepting physician and confirms acceptance between the accepting and referring physician.
  3. Transportation arranged (if needed) and bed requested
    • Mercy First Call will arrange Mercy Air Med if appropriate or help you to arrange ground transportation if needed
    • A bed in the appropriate level of care will be ready when your patient arrives.


Right Location, Right Provider – 24 hours a day, seven days a week.
Call: 1-877-422-7162 or 428-7162 if within Mason City.