Services

Mercy Ambassadors - Service Areas

Volunteers assist in many areasBlood Pressure Screening – Volunteers provide this weekly screening service.
Tuesdays, 9 a.m. - Noon, West Campus

Cafeteria Host - Volunteers help guests find their way through the cafeteria scatter system, explaining the layout and location of various cafeteria food offerings, and carrying trays for individuals needing assistance and seating guests at a table.
Monday – Friday, 11 a.m. – 1 p.m.

Cancer Center – duties include providing support in clerical and receptionist area, visiting with patients and families, transporting patients, providing patient and family with support service information.
Monday - Friday, 8:30 a.m. - noon, noon - 3:30 p.m.

Volunteers assist with wheelchairsClerical/Receptionist Support - help hospital departments with various clerical support such as answering phones, filing, organizing and/or collating materials, assembly of classroom packets, etc.
Schedule – as needed

Critical Care Waiting Room - assist families and friends of CCU patients by answering phone, making coffee, taking and relaying messages, calling for professional support services, and keep waiting area picked up.
Sunday - Saturday, 8 a.m. – 12 noon, noon – 4 p.m., 4 - 8 p.m.

Escort - help relieve stress and confusion for our guests by escorting them to all areas of hospital and both clinics. Wheelchair pushing and walking are a part of this important customer service area.
Monday - Friday, 8 a.m. - 12 noon and 12 noon – 4 p.m. East Campus Monday - Friday, 9 a.m. - 12:30 p.m. and 12:30 p.m. - 3:30 p.m. West Campus

Eucharistic Ministry – This program is offered through Mercy Medical Center-North Iowa Spiritual Care Office. Volunteers serve communion seven days a week to patients of the Catholic faith.
Sunday through Saturday Flexible hours

Gift Shop – requires basic retail skills of shop clerk, East Campus
Weekdays: 9 a.m. - 12:30 p.m., 12:30 – 4 p.m., 6 – 8 p.m.
Weekends: 1-4 p.m.

Glaucoma Screening - use tonometer to measure eye pressure. New tonometer is easy to learn and use and provides accurate reading.
Tuesdays, 9 a.m. - noon

Everyone can be great, because everyone can serve.
Martin Luther King, Jr.

HIMS Health Information and Management Service – clerical support in the organization of outpatient and emergency center admission forms.
Monday – Fridays, Hours are flexible

Volunteer at Information DeskInformation Desk - provide patients and visitors with information such as patient room numbers, directions to hospital departments/units, address patient mail, answer phone, transfer calls.

East Campus
Monday – Friday, 8:00 a.m. - noon, noon – 4 p.m.
Weekends available

West Campus
Monday – Friday, 9:00 a.m. - 12:30 p.m. and 12:30 - 3:30 p.m.

MAP VolunteersInternal Medicine Clinic – greet patients, direct patients to appropriate areas, help direct “traffic flow” as patients enter and leave the clinic.
Monday – Friday, 7:30 a.m. – 11:30 a.m., 11:30 a.m. - 3:30 p.m.

MAP-Medication Assistance Program– work one on one with patients to assist them in obtaining medications at reduced prices or at no cost directly from pharmaceutical companies. Computer skills necessary.
Hours flexible.

Marketing & Community Relations – a volunteer is needed to assist the marketing specialist in the maintenance of the Service Excellence Winning Ways program. Data. Good working knowledge of Excel required. Time commitment is 4 to 8 hours per week. Scheduling of day and time is flexible. A 6-month commitment is required. This is an excellent opportunity for a college student majoring in marketing, business, administrative assistant, software application specialist, information systems.

Mended Hearts-provide support and education to heart patients and their families. Visitors are trained and scheduled according to need.

Volunteers escort patientsPatient Registration-escort patients to surgery, outpatient procedures or to their hospital room.
Monday – Friday, 6-8 a.m., 8 a.m. - noon and noon-4 p.m.

Regional Health Education Center – receptionist and telephone responsibilities.
Monday – Friday, 8:30 a.m. – 12 noon, 12 noon – 3:30 p.m.

SHIIP Senior Health Insurance Information Program - provide one-on-one counseling related to senior health concerns such as Medicare, Medicaid, and long-term care insurance. Thirty-two hour initial training session, attendance at three out of four quarterly update meetings required. SHIIP is sponsored by the State of Iowa Insurance Commission Office.
Monday – Friday, 8 a.m. – 12 noon, 12 noon - 3:30 p.m.

Special Projects – these projects may need one-time or on-going support. Special projects currently supported by Mercy Volunteer Services include American Cancer Center Daffodil Day Sales, Mandatory Education Safety Fair, Employee Blood Drives, special sewing projects for Rehab Services patients, staffing of ticket sales/donation tables for events such as Arthritis Jingle Bell Run, Walk/Run/Jog for the Cure, Juvenile Diabetes Walkathon, sewing infant Christmas stockings, etc.

"The best way to find yourself, is to lose yourself in the service of others."
--Ghandi

Spiritual Care Visitor – This program is offered through Mercy Medical Center-North Iowa Spiritual Care Office. Make initial visits to certain patients on behalf of Spiritual Care Department checking on religious preference, offer to contact pastor and offer prayer support when requested.
Weekdays as needed

Surgery Waiting Room (SWR) – volunteers act as liaison between surgery staff and patients and family. There are three positions in Surgery Waiting Room. They are:

  • Surgery Waiting Room VolunteerSWR1-answers phones, checks in patients and families, insures family and doctor meet for conferencing after surgery
    Monday – Friday, 6 a.m. –10 a.m., 10 a.m.-1 p.m., 1 p.m. - 4:30 p.m.
  • SWR2-acts as liaison between endoscopy department and SWR patients and guests, answers phone, insures family meets with doctor for conference, assists with patients and families needs, replenishes coffee supplies, sells items from snack cart, escorts patients and families to various second floor locations
    Monday – Friday, 6 a.m. -8 a.m., 8 a.m.-12 noon, 12 noon-3:30 p.m.
  • SWR3-escorts patients and families to various second floor locations, helps with sale of items from snack cart, helps with replenishing of coffee supplies
    Monday – Friday, 6 a.m. – 8 a.m., 8 a.m. – 12 noon

Wheelchair Service – round up wheelchairs at end of day and return chairs to their designated department or unit.
Monday – Friday, 3:30 p.m. – 5 p.m.

To the world you may be one person, But to one person you may be the world.
-- Anonymous

For more information about the volunteer opportunities listed please contact Candace Moore, Director of Volunteer Services, 641.422.7753; 1.800.433.3883 or at moorec@mercyhealth.com