Services
PATIENT/FAMILY BILL OF RIGHTS
- You have the right to receive information about your rights.
- You have the right to impartial access to hospice services without
discrimination as to race, color, creed, beliefs, national origin,
sex, age, disability or ability to pay.
- You have the right to be assured that the Hospice staff and volunteers
will support and protect your human and legal rights as an individual,
treating you with consideration, respect and dignity.
- You have the right to be free from abuse, neglect and exploitation.
- You have the right to expect that your personal privacy will be
respected.
- You have the right to unlimited contact with visitors.
- You have the right to expect confidentiality of your medical care
information within the constraints of the interdisciplinary team’s
plan of care.
- You have the right to ask the staff for complete current information
concerning diagnosis and treatment in terms you can understand. You
are encouraged to participate in decisions relating to your plan
of care and treatment.
- You have the right to retain your individuality and can expect
the plan of care to reflect your unique needs.
- You have the right to expect that competent, qualified and experienced
volunteers and professionals will be available to implement your
plan of care and to know the names and functions of any person and
affiliated agency providing your care.
- You have the right to expect that caring, sensitive people will
attempt to meet your physical, emotional, spiritual and social needs.
- You have the right to appropriate assessment and management of
your pain and other symptoms.
- You have the right to obtain as much information as you feel you
need, including unanticipated outcomes, before giving consent to
any service, procedure or treatment.
- You have the right to refuse medical treatment or experimental
research to the extent permitted by law, and to be informed of the
medical consequences of your actions.
- You have the right to be informed, in advance, about our affiliation
with other healthcare organizations, payment policies, responsibility
for charges, and any change in payment responsibility.
- You have the right to formulate advance directives.
- You have the right to be notified in a timely manner if Hospice
of North Iowa is not able to provide the needed/requested service
and to receive assistance in obtaining alternative services.
- You have the right to be informed about the patient/family concern
procedure, and to voice concerns about your care without fear of
discrimination or reprisal.
- You have the right to give informed consent or refusal for any
recording or filming not necessary for your care.
- If you are unable to request or comprehend the rights outlined above, you have the right to expect that appropriate consultation will be given to a relative, friend, or other representative who can act on your behalf
