Our goal at Mercy Medical Center - North Iowa is to provide safe, high-quality care. We want to know if you have any concerns about patient care or safety in the hospital. We encourage you to discuss any such concerns with members of the team caring for you or a representative of the hospital's management. If your concerns are not resolved, please contact our Risk Management Department at 641-428-7974.

If your concerns are still not resolved, you may also contact:

• Kurt Harle, Mercy - North Iowa Compliance Officer, Phone: 1-641-428-7298, e-mail: harlek@mercyhealth.com
• Iowa Department of Inspections and Appeals, Division of Health Facilities, Lucas State Office Building, Des Moines, Iowa 50319, telephone: 877-686-0027
• Iowa Foundation of Medical Care, 177 West Lakes Parkway, West Des Moines, Iowa 50266, telephone: 515-223-2141
• Joint Commission's Office of Quality Monitoring at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.