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Phone Care

How to Get the Best Care Over the Phone

Our staff is trained and experienced in obtaining information to help our health care providers evaluate and treat medical concerns. When calling our Mercy Clinics, please give our staff as much information as possible. If we suggest that you come in for an appointment, please take our advice to ensure that the most optimal care outcome is achieved.

We may be able to provide you with the following over the phone:

  • Care/treatment instruction and information
  • Arrange for prescription refills
  • Report lab or other diagnostic test results to you
  • Patient education regarding a disease or treatment plan.

Please have a pen and paper available to write down information, instructions, and additional questions you may have when utilizing our services by phone.

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 Mercy Medical Center-North Iowa | 1000 4th Street SW Mason City, IA 50401 | 641-428-7000

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