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NextGen Patient Portal Login Tips

Logging in for the first time:
I am logging in for the first time and it is asking me for a token number.  I don't have a token number.  What do I do?
It says my password is invalid and I am typing in the password I was given.

Logging in after I have created my own username and password:
I've created my username and password and it says that it is invalid.
I can't remember my password now that I created my own.

  I am logging in for the first time and it is asking me for a token number.  I don't have a token number.  What do I do?
When you enrolled you were given a letter with a temporary username, password and the answer to a secret question.  This was a newly created account and you do not need to register on the site as a new user.  Use the username and password you were given in the “Already a Member?” section on the left-hand side of the log-in screen.  See the red circle below.

It says my password is invalid and I am typing in the password I was given.
Usernames and passwords in the NextGen Patient Portal are case sensitive.  Make sure that you are only capitalizing the letters that are capitalized in the form you were given when you signed up for the patient portal.

I've created my username and password and am trying to log back in to my portal but it says my uername and password are invalid.
or
I can't remember my password now that I have created my own.
The NextGen portal provides the opportunity for  you to reset your own password.  First, click on the link where it says “Need help with your user name and password?”.

 

This will bring up a new screen.  At the top of that screen is a Fraud Warning.  This is a warning that you should not try to access an account that isn’t your own.  You can disregard that warning if you are trying to access your own account.  See yellow circle on the image below.

 

If the you know your username, enter that in the first box.  See red circle in the image below. 

Then click the "Next" button at the bottom of the page.  See the blue circle on the image below.

 

If you do not remember your user name, you will need to complete your first and last name, email address, date of birth and zip code.  See the area in the green circle on the image below.  These will need to be completed exactly as they are in your medical record.  When you fill in the date of birth, a calendar will pop up.  It is easier if you just type the numbers for the month, day and year of your birth rather than use the calendar.  If you do use the calendar, you need to select the year first and then the month and day. 

Once that information is completed, click the Next button.  See the blue circle on the image below.  

 

You will then be asked to answer a question that you selected during your intiial login.  Type in the answer to that question and click Submit. 

An email will be sent to the email account that you provided when you signed up for the portal.  The email will contain a link to a page where you can select a new password. 

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 Mercy Medical Center-North Iowa | 1000 4th Street SW Mason City, IA 50401 | 641-428-7000

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