Mercy Medical Center North Iowa

Mercy Air Med and Critical Care Transport

Mercy Air Med is North Iowa's premier helicopter medical service. The helicopter, supported by Mercy Medical Center - North Iowa, made its first flight in 1999, ushering in a new era in aeromedical care in northern Iowa and southern Minnesota. Flying with a highly skilled nurse and paramedic team, Mercy Air Med serves an area extending 130 miles from Mason City, Iowa. 

The service features the latest in helicopter EMS technology including a brand new aircraft providing increased speed, Night Vision Goggles (NVG) for the entire crew and satellite communication technology.

Mercy Air Med provides medical and emergency personnel with:

  • Rapid air transport to the critically ill and injured.
  • Transport from accident scenes.
  • Inter-facility transport for patients needing additional medical resources.

Mercy Air Med is available to any emergency medical authority, including hospital medical staff physicians and nurses, EMS ambulance and first response units, police and highway patrols, sheriff and fire departments.

How to Request Mercy Air Med
On average, Mercy Air Med can be airborne within five minutes.

From all locations call: 877-463-7291 (877-4MERCY1)

What we need to know

  • Your facility or agency's name and telephone number
  • Patient's name, age, sex and weight
  • Nature of illness or injury
  • Vital signs, current condition, and special needs
  • Any record of treatment
  • Location of landing site landmarks or city cross streets
  • Local weather conditions
  • Agency and radio frequency for pilot

Contact Us
Mercy Air Med is available to medical and emergency personnel 24 hours-a-day, 365 days-a-year. You can access Mercy Air Med by calling the Mercy Dispatch Center at 1-877-463-7291.

Mercy Air Med, a Bell 407 helicopter, is stationed at the helipad east of the Emergency Center at Mercy Medical Center - North Iowa's East Campus.

The Mercy Air Med crew quarters is located on the East Campus near Mercy - North Iowa's Emergency Department.

About Med-Trans Corporation
Med-Trans Corporation is Mercy - North Iowa's aviation partner. It is a leading provider of air ambulance programs in selected locations throughout the United States, focused on establishing partnerships with leading hospital systems, medical centers and EMS agencies.