Mercy Medical Center North Iowa

Insurance and Costs

Review your insurance plans and benefits coverage before scheduling physician and hospital services. Call your insurance company ahead of time for pre-certification requirements. Keep your insurance cards with you at all times. It provides essential information to your provider to get your claim paid.

Mercy Medical Center – North Iowa will bill your insurance company on your behalf based on the information supplied by you at the time of registration. It is your responsibility to follow up on the status of your claims. Many insurance benefits include co-payments, deductibles and coinsurance, which are the responsibility of the patient.

You have the opportunity to pay your portion, estimated or actual, at the time you receive services. Registration representatives can provide assistance to estimate total charges. A financial counselor is available to assist with payment methods and plans.

You will receive separate bills from your personal physician and other medical professional groups such as the radiologists and pathologists for interpreting certain tests you may have received while hospitalized. Shortly after your medical center stay, you will receive a summary of your charges indicating that we will be submitting these to your insurance company. After your insurance has paid its portion, you will receive a statement from the medical center for your remaining balance.

Patient Financial Services can help you.  It is located at 621 South Illinois, Mason City, in the Mercy Building within Regency. Office hours are Monday through Friday, 9:00 a.m. to 4:30 p.m.  You may call directly to 641-428-3000 or visit the following link BusinessOffice.

Pricing Information

In comparison to the rest of the nation, hospital care delivered in Iowa is of top quality and is also more affordable. Pricing information is available to help you explore and compare the value offered by Iowa hospitals.

Pricing Information

We support price transparency.  For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients.  Hospital charges vary based on the type of care provided.  The price can differ from patient to patient for the same services.  The price will be different for complications or different treatment for the patient's personal health condition.  Patients also may qualify for financial assistance.  Please contact  our Customer Service Phone #1-866-494-3001 or send an email to  for a price estimate or to find out if you qualify for financial assistance.