September 19, 20, 24 or 25
Mercy Medical Center – West Campus, Conference Rooms #1, #2, #3 (Lower Level)
910 North Eisenhower Avenue, Mason City
7:30 a.m. – 8:00 a.m. Registration
8:00 a.m. – 9:00 a.m. ACO/Health Exchange
Teresa Mock, M.D., Senior Vice President, Mercy Clinics (with Nursing/MA staff)
9:00 a.m. – 10:00 a.m. Registry, Chart Prep, Protocols
Chi Martin, Manager, Population Health (with Nursing/MA staff)
10:00 a.m. - 10:15 a.m. Break
10:15 a.m. - 11:15 a.m. Cerner Patient Portal
Stephanie Duckert, Marketing, Planning Department
11:15 a.m. – Noon LEAN
Sharon Zirbel, Clinic Manager, Mercy Dermatology Center
(with Nursing/MA staff)
Noon – 1:00 p.m. Lunch (provided)
1:00 p.m. – 3:00 p.m. Patient Care Experience
Frank LaPoint, Director, Patient Care Experience
3:00 p.m. - 3:15 p.m. Break
3:15 p.m. – 5:00 p.m. Annual Competencies
Kristi Larsen & Maureen Brantner, Regional Directors, Mercy Clinic
Objectives (click here to find course objectives)
AAMA CEU for CMA's have been applied for
Business casual is recommended; please dress for a meeting room that may fluctuate in temperature.
Please park in the eastern part of the West Campus lot. The parking spots closer to the campus are reserved for our patients and visitors.
Breakfast will NOT be served. Light snacks in the morning will be available. A box lunch containing a sandwich, fruit, a serving of pasta salad, a dessert and drink will be provided at noon.
Links to Handouts
Handouts will NOT be available during the program; so please print the handouts. Links will become available at a later date.
ACO/Health Exchange - Teresa Mock, M.D., Senior Vice President, Mercy Clinics
Registry, Chart Prep, Protocols - Chi Martin, Manager, Population Health
Cerner Patient Portal, Stephanie Duckert, Marketing and Planning Department
Immunizations/IRIS, Maria Mathis, RN Clinic Quality & Practice Leader
LEAN, Sharon Zirbel, Clinic Manager, Mercy Dermatology Center
Patient Care Experience, Frank LaPointe, Director, Patient Care Experience
Annual Competencies, Kristi Larsen & Maureen Brantner, Regional Directors, Mercy Clinics
For Employed Colleagues of Mercy Medical Center - North Iowa register in HealthStream. Search for Clinic Education Week. Choose the Clerical Staff Track. Register for one date only. REGISTER
For PHO Colleagues NOT employed by Mercy Medical Center - North Iowa, coordinate registration with your clinic manager.
Pre-register by Tuesday, September 17; On-Site Registration Available.