Mercy Medical Center North Iowa

Financial Services

Mailing Address:
Mercy Medical Center - North Iowa
Patient Financial Services
PO Box 1894
Mason City, IA 50402-1894

Physical Address:
Patient Financial Services
621 South Illinois Avenue, Suite 103
Mason City, IA  50401

Phone Number: 

As a Mercy Medical Center - North Iowa patient, you may have questions about your bill. Following are answers to the most commonly asked questions.

Do I need to inform my insurance company that I'm going to receive hospital services?
It depends on your insurance policy. It is your responsibility to check with your insurance company or your employer about whether or not you need prior approval or authorization before receiving services or as soon as possible in emergency situations.

Should I bring my insurance card with me to the hospital?
Yes. The information on your insurance card is needed for Mercy Medical Center - North Iowa to file a claim with your insurance company. When you register, we will ask you for information about your insurance coverage and have you sign forms for consent for treatment and assignment of benefits. This registration process goes much faster when you bring your insurance information with you.

How do I find out if my insurance company will cover my hospital services?
Insurance policies vary. Contact your insurance company or your employer with your specific questions about what is or is not covered by your insurance plan or if a referral is required.

Medicare does not cover some services. For example:

  • self administered drugs for outpatient, observation, and ambulatory services
  • inpatient or outpatient dental services in most cases
  • outpatient laboratory screening, etc...

Please refer to your Medicare handbook to check on services you will be receiving.

When do I become responsible for my bill?
You are financially responsible for your bill at the time you receive services. All account balances are due upon receipt of the bill which indicates that the balance is now due from you. Many insurance benefits include co-payments, deductibles, and coinsurance which are the responsibility of the patient. Please be prepared to pay your portion, estimated or actual, at the time you receive services. Registration representatives can provide assistance to estimate total charges. A Financial Counselor is available at the time of registration to explain payment methods and plans.

Will you bill my insurance company for me?
Yes. As a service to you, Mercy will bill your insurance company based on the information supplied by you at the time of registration. It is your responsibility to follow up on the status of your claims.

When will I receive a bill?
In most cases your summary statement from Mercy Medical Center - North Iowa is sent to your home 30 to 45 days after you receive services. 

If you do not have insurance coverage, payment can be made by cash, check, MasterCard, VISA, or Discover .

Will I get more than one bill?
Yes, in addition to your bill from Mercy, you may receive bills for the same date of service from other medical professional groups. Such as: physicians, radiologists, anesthesiologists and pathologists. They will bill you separately for the services they provide.

How will I know if my insurance company has paid on my bill?
Most insurance companies will send an explanation of benefits to its subscriber. In addition, Mercy will send you a statement indicating any payments received and the amount you are required to pay. The account balance is due upon receipt of your bill.

If you cannot pay the balance within 30 days, please contact our Patient Financial Services department at Mercy Medical Center - North Iowa, 641-428-3900 or 866-494-3001  to discuss your account. Financial assistance is available for qualified persons.

Where can I pay my bill?
You may mail your payment using the envelope enclosed with your bill.

You may place your payment in the payment drop box located at our East Campus at 1000 4th Street SW, Mason City, near the main lobby. There also is a drop box at Patient Financial Services, located at the Mercy - Regency building, 621 S. Illinois, Suite 103, Mason City.

If personalized assistance is needed, Patient Financial Services is located at 621 S. Illinois, Suite 103, Mason City. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. 641-428-3900 or 866-494-3001.

Laura Olander
Regional Director

Paula Monson
Blue Cross, Commercial, Work Comp

Lana Barragan
Customer Service/Payment Posting

Jeanine Klang
Government Payers

Patient Financial Services
Mercy - Regency
621 S. Illinois, Suite 103
Mason City, Iowa


Financial Applications

Please send your application to Patient Financial Services by:

Mercy Medical Center - North Iowa
Patient Financial Services
Attention: Financial Counseling
1000 4th Street S.W.
Mason City, IA 50401

Attention: Financial Counseling

Hand-delivery to:
Mercy Medical Center - North Iowa
1000 4th Street SW
Mason City, IA 50401