The MercyWorks EAP telephone number is 641-428-7797 or toll-free 800-433-3883 ext. 7797 during business hours. After business hours, call 800-468-0050.
What does MercyWorks EAP offer me as an employee?
What about confidentiality?
No one but you and your EAP counselor will know about your involvement in the Employee Assistance Program. Confidentiality is an important aspect of EAP services, insuring employees that they have the privacy and safety to discuss any issues that are pertinent to their life without fear of any consequence.
In the event an employee is referred for Performance Counseling the supervisor will be notified of the employee's attendance only after the employee gives permission by signing the Release of Information Form. In the event a supervisor refers an employee for performance concerns, supervisors are asked to complete the Performance Referral Form, which is forwarded to the therapist prior to the employee’s first appointment. (Performance Counseling Referral Form)
Who would be my counselor?