Services
MercyWorks EAP
As an employee, how do I access my EAP?
The MercyWorks EAP telephone number is 641.422.7797 or toll-free 800.433.3883 ext. 7797 during business hours. After business hours, call 866.442.7733.
What does EAP offer me as an employee?
- An opportunity to learn about problem solving and to develop coping skills, which will benefit employees for the rest of their lives.
- An opportunity to receive support or guidance during problematic times.
- An opportunity to minimize the adverse effects stress may have on employee’s job performance.
- An opportunity for a supervisor to assist an employee when job performance deteriorates.
- Employees and their immediate family members have access to 5 sessions per calendar year per problem.
- FREE counseling sessions paid for by your employer.
What about confidentiality?
No one but you and your EAP counselor will know about your involvement in the Employee Assistance Program (EAP).
In
the event an employee is required to see an EAP counselor for improvement
in job performance, the supervisor will be notified of the employee’s
attendance. (Supervisor Referral Form)
If additional information is needed about the employee’s participation in the EAP program, a signed consent is used to authorize an exchange of information.
Who would be my counselor?
- All MercyWorks EAP counselors are licensed and have master's degrees. Both male and female counselors are available.
- The counselors have a variety of experience and expertise.
- Clients may request a change of counselor if not satisfied.
- The counselors do not provide financial or legal counseling.
Behavioral Services Mission Statement
Helping people live in society and be comfortable with themselves.
