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Before the Phone Call

When you call Mercy First Call Center, please be ready to share the following patient information during the nurse-to-nurse report:

  • Name
  • Social Security Number
  • Date of Birth
  • Reason for Transfer Request
  • Referring Physician and Telephone Number
  • Primary Care Physician
  • Medical Assessment including Vital Signs
  • Continuous IVs/Medications/Allergies

Your medical expertise is greatly valued and respected, but please realize the treatment plan you may have anticipated for your patient could change based upon further assessment and diagnostic testing completed at Mercy - North Iowa. Because of this, please refrain from giving detailed treatment plans to your patient prior to their arrival. Thank you.

1-877-422-7162

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 Mercy Medical Center-North Iowa | 1000 4th Street SW Mason City, IA 50401 | 641-428-7000

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